Guest Relations Summer Supervisor
Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. We are located on the shores of beautiful Lake Rosseau and specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.
The Support department encompasses a variety of different positions that support the ministry and care of our staff and guests as well as contributing to the overall success of our excellent customer service standards.
The Guest Relations Summer Supervisor’s primary responsibility within the departments is to oversee the Guest Relations Specialists and Transportation Coordinators by providing training, performance reviews, and ensuring that Muskoka Woods customer service standards are being met. They will also provide support to the full-time guest relations staff and summer team with special projects and any departmental needs that arise during the summer. As well as participating in and contributing to weekly meetings, the guest relations summer supervisor will be expected to provide excellent customer service to our guests and parents for a seamless experience before, during and after their child’s week at camp. This person will manage guest information and registration details including payments, personal information, transportation, and store account; they will be responsible for responding to incoming customer inquiries over phone, email, and live chat. The Guest Relations Summer Supervisor must track all customer interactions in our CRM database called Circuitree.
Leadership staff are regularly assigned to the Shutdown schedule and the Dining Room Maitre'd schedule. Leadership staff also contribute to the overall ministry to staff and are required to lead a staff small group and participate in our One to One staff mentoring program.
All leadership staff contribute to alternate duties on guest arrival and departure days as well as the weekend stayover program.
Leadership staff may be required to act as a "Staff Dorm Parent" within their accommodations. Expectations include: establishing and maintaining a healthy cabin culture, supporting and upholding all Muskoka Woods policies as well as directly addressing any conflicts that arise within the accommodations to the best of their ability.
Staff are required to attend all meetings as outlined during staff training including Cadence and Small Group.
Skills and Attributes Required
Muskoka Woods is looking for staff whose personal values match the MW Core Values which includes having a passion for working with children and youth.
The Guest Relations Summer Supervisor must have excellent customer service, communication and interpersonal skills and be friendly, courteous and professional. Applicants for the position must have proven time management skills and a passion for organization and administration. They must be comfortable communicating by phone and email, display competence in working with details, have strong analytical skills, be able to effectively problem solve, and focus in a fast paced office environment. Customer service and administrative experience are required.
$250 – $280 per week plus room and board.
Full Summer Bonus
Each leadership employee who commits their entire summer will qualify for a $400 bonus to be given at the end of the summer.
April – August 30, 2024
** Please note that the Guest Relations Summer Supervisor is required to start full time training and work remotely in April (flexible start date). Minimum wage will be paid for hourly training leading up to the summer. They will then move to the Resort on Sunday June 2, 2024.
Essential Functions Required
- Be able to assist guests and staff in an emergency
- Possess strength and endurance required to maintain constant supervision of guests and/or staff
- Possess the ability to work for 7 to 9 hours at a time
- Ability to participate in work projects – lifting and carrying between 10 – 30 lbs
- Have the ability to accompany guests across camp
- Have the ability to verbally communicate well with staff and guests
- All staff are required to uphold the Muskoka Woods Vision and Mission, Core Values and Aspirations, as well as all policy and procedures as outlined during our Staff Development Week held at the beginning of your contract.
- All Counsellors stay in a cabin with our guests. All other staff stay in shared staff accommodation.
Apply now via Muskoka Woods' online application process. You'll need to create an account (or use a previously created one) and apply online.