Company Mission

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Description

The Support team makes up a variety of different positions that keep camp running smoothly. Whether it's supporting our ministry for guests and staff, providing excellent customer service and more, the Support team puts in the work behind the scenes.

The Guest Relations Summer Supervisor plays a key leadership role in creating a warm, positive, and seamless experience for our camp families. This position supports the Guest Relations team in ensuring that every interaction reflects Muskoka Woods’ commitment to excellence in customer service and care.
Working closely with the Guest Relations Specialists, the Summer Supervisor provides hands-on leadership through coaching, training, and daily support. They help the team manage parent inquiries and ensure that each family feels confident and cared for – from the moment they register to the day their child arrives at camp.
In this role, you’ll manage important aspects of the registration process, including payments, personal information, transportation details, and store accounts. You’ll also play an important part in guiding families through the registration and booking process – helping them choose the right program options, answering questions about availability, and assisting with upgrades or add-ons to enhance their child’s camp experience. Your goal is to make every interaction clear, positive, and confidence-building for parents while supporting the overall sales and enrollment goals of the camp.
In addition to their service responsibilities, the Guest Relations Summer Supervisor also plays a key role in understanding how families experience Muskoka Woods. They gather and review feedback through surveys, conversations, and focus groups, helping us see what’s working well and where we can improve. By sharing what they learn with our leadership and other teams, they help shape future plans and ensure we’re always enhancing the guest experience.
Ultimately, the Guest Relations Summer Supervisor helps families feel at ease knowing that their child’s summer camp experience is in caring and capable hands. By leading with empathy, clear communication, and attention to detail, this role ensures that Muskoka Woods continues to deliver life-changing experiences – not only for our guests, but for their parents too.

Leadership staff are regularly assigned to the Shutdown schedule and the Dining Room Maitre'd schedule.
Leadership staff also contribute to the overall ministry to staff and are required to lead a staff small group and participate in our One to One staff mentoring program.
All leadership staff contribute to alternate duties on guest arrival and departure days as well as the weekend stayover program.
Leadership staff may be required to act as a "Staff Dorm Parent" within their accommodations. Expectations include: establishing and maintaining a healthy cabin culture, supporting and upholding all Muskoka Woods policies as well as directly addressing any conflicts that arise within the accommodations to the best of their ability.

Staff are required to attend all meetings as outlined during staff training including Cadence and Small Group.

Skills and Attributes Required

Muskoka Woods is looking for staff whose personal values match the MW Core Values which includes having a passion for working with children and youth.

Guest Relations Summer Supervisors must demonstrate excellent customer service, communication, and interpersonal skills. They must be friendly, professional, and confident when engaging with parents, guests, and staff. They should possess strong organizational and time-management abilities, with keen attention to detail and the capability to manage multiple priorities effectively. Skilled in problem-solving and making sound decisions under pressure, they bring prior experience in customer service, administration, or team leadership. A commitment to teamwork, excellence, and creating life-changing experiences for guests is essential, along with a dedication to supporting the mission of Muskoka Woods.

Salary Range

$250 – $280 per week plus room and board.

Contract Dates:

April (remote) – September 4, 2026​

** Please note that the Guest Relations Summer Supervisor is required to start training and work remotely in April (flexible start date). Minimum wage will be paid for hourly training leading up to the summer. They will then move to the Resort on May 31, 2026 for the remainder of their contract.

Full Summer Bonus

Each leadership employee who commits their entire summer (with some exceptions for Classic) will qualify for a $400 bonus to be given at the end of the summer.

Essential Functions Required

• Be able to help guests and staff in emergencies
• Have the strength and endurance required to maintain constant supervision of guests and/or staff
• Work efficiently for 7-9 hours at a time
• Participate in work projects that involve lifting and carrying 10-30 lbs
• Have the ability to travel around camp with guests
• Communicate clearly and effectively with staff and guests

Additional Notes

• All staff are required to uphold the Muskoka Woods Vision and Mission, Core Values and Aspirations, as well as all policies and procedures as outlined during our Staff Development Week held at the beginning of your contract.
• All Counsellors stay in a cabin with our guests. All other staff stay in shared staff accommodation.
• All Staff are required to live on property in Rosseau, Ontario for the duration of their contract.

Apply now via Muskoka Woods' online application process. You'll need to create an account (or use a previously created one) and apply online.