Company Mission

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Description

From September to June, the Schools & Groups team turns ordinary weeks into extraordinary adventures! Whether it’s middle schoolers zip-lining for the first time, high schoolers bonding over campfires, or adults recharging on a team retreat and enjoying the food and facilities, we create life-changing experiences for everyone who visits. Each year, we welcome over 25,000 guests - students from grades 6 to 12, corporate groups, and church retreats—bringing energy, excitement, and creating memories that last a lifetime.

The role of the Program Leadership team is to create incredible Muskoka Woods experiences through excellent programming and customer service. The program team works behind the scenes, as well as hands on with the guests, making sure every group has an exceptional experience from the moment they arrive to the moment they leave. Program Leadership staff lead, coach, and cheer on our seasonal staff (including staff training and performance reviews), provide guest experience support, handle project management, and make sure our gear and spaces are customer ready.

The Guest Services Specialist is a behind-the-scenes and front-line champion of smooth, thoughtful, and memorable experiences. They contribute to the overall service goals with key administrative support—handling office tasks, coordinating communication, and making sure nothing falls through the cracks, including evenings and weekends.

From collecting guest feedback and managing data to prepping daily closing lists and boosting internal communication, they help to ensure everyone stays informed and aligned. When needed, they’re ready to step in and lead activities, bringing energy and connection directly to our guests.

As part of the broader Leadership Team, this role also contributes to staff ministry initiatives and champions staff care and community life – including planning staff events, leading small groups, or just being a steady presence in the highs and lows of camp life. Being part of leadership means contributing to shaping the staff team through planning Staff Development weeks, participating in our One to One mentoring program and building strong, meaningful connections with our staff.

This role is a 12 month contract that will transition to an Office Supervisor role for the Summer Camp program (June-August).

Staff are required to attend all meetings as outlined during staff training including Cadence and Small Group.

**Please note: All positions are required to work in other areas including program, washing dishes, housekeeping, grounds keeping and snow removal, and office coverage.

Skills and Attributes Required

Muskoka Woods is looking for staff whose personal values match the MW Core Values which includes having a passion for working with children and youth.

Guest Services applicants must have strong skills in customer service and administration. Previous leadership exprience is preferred, with skills in organization, time management, conflict resolution, and team communication.

Applicants must also be comfortable with desk and computer work, plus enjoy interacting with customers both in person and on the phone.

All Leadership applicants must also have a desire to work in, live with, and contribute to a community that prioritizes leadership, personal growth, and friendship.

Salary Range

$300.00 /week plus room and board

Contract Dates

August 16, 2025 – August 28, 2026

Please note this position is a 1 year contract.

Please note that employees hired into this position are required to take unpaid time off from December 12th, 2025 to January 2nd, 2026.

Please contact staff@muskokawoods.com for more details.

Essential Functions Required

• Be able to help guests and staff in emergencies
• Have the strength and endurance required to maintain constant supervision of guests and/or staff
• Have the ability to travel around camp with guests
• Join in on activities for 6 - 8 hours a day
• Lead both small and large group activities
• Communicate clearly and effectively with staff and guests both in person and on the phone
• Participate in work projects that involve lifting and carrying 10 - 30 lbs

Additional Notes

• Please note: All staff are required to uphold the Muskoka Woods Vision and Mission, Core Values and Aspirations, as well as all policies and procedures as outlined during our Staff Development Week held at the beginning of your contract.
• Please note:  All staff stay in shared staff accommodation.
• Please note: All Staff are required to live on property in Rosseau, Ontario for the duration of their contract.

Apply now via Muskoka Woods' online application process. You'll need to create an account (or use a previously created one) and apply online.