Schools & Groups Schools Program Manager

Company Mission

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. We are located on the shores of beautiful Lake Rosseau and specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Purpose

The Schools & Groups Schools Program Manager is part of a team that is responsible for the delivery of unmatched development experiences, activity and program excellence, and world-class customer service and engagement. This position contributes to leading and executing:  activity and program facility development, guest group experiences for all Schools & Groups guests (schools, retreats, and Leadership Studio groups), as well as seasonal staff management. The primary responsibility and focus of this position is to develop and deliver excellent experiences for school trips.

Key Job Functions

Activity and Program Operations

  • Accountable for managing guest safety for all activity and program areas
  • Ensure all programs follow OCA, OPHEA, and Muskoka Woods Standard Operation Procedures
  • Ensure Risk Management compliance processes are being followed and submitted to the Risk Manager
  • Work with Guest Services Manager to design and implement school itineraries and the standard activity matrix
  • Communicate with guest groups ahead of time to help achieve desired outcomes from their trip.
  • Communicate with School Leaders once on site to ensure an exceptional experience including resolving issues in a timely manner as they arise with schools, staff or other stakeholders
  • Responsible for the guest readiness of activity and program areas, including seasonal ordering, set up and tear down of equipment
  • Work with the Program Manager Team to ensure that all programs execute at a high level
  • Coordinates with other departments for guest-ready spaces and program execution (Production, Maintenance, Housekeeping) 

Activity and Program Development

  • Responsible for the selection and maintenance of activity and program offerings
  • Work with the Director of Schools & Groups to brainstorm and implement new program ideas to drive the business forward
  • Review teacher/leader feedback to address issues and inform future programming

Customer Service

  • Provide excellent customer experience for our group leaders through activity and program preparedness, onsite communication and problem-solving as issues arise
  • Assist Program Coordinators and seasonal CORE staff members with guest-related issues
  • Manage and executes guest requests in a professional and timely manner
  • Train full-time coordinators and seasonal staff how to interact with guests and group leaders
  • Instruct and coach seasonal staff in activity lesson plans and execution

Staff Hiring, Management, and Development

  • Participate in interviewing and hiring Schools & Groups Program CORE Staff 
  • With the other Program Managers: identify staffing needs for future seasons and communicate with HR and the Director of S&G
  • Participate in and implement quarterly Staff Development Weeks  
  • Responsible for department-specific training with Schools & Groups Program CORE and seasonal staff
  • With the other Program Managers: lead, manage and hold accountable the Program Coordinators including giving direction, having weekly check-ins and leading meetings, and scheduling. 
  • Lead and assist with managing staff performance including performance review, warnings, and managing absences and illness
  • Liaises with other departments about program needs and concerns 

Other

  • Works cross-departmentally (Maintenance, Kitchen, Housekeeping, Summer) as needed (e.g. doing dishes, shovelling snow, cleaning accommodations)
  • Participate in meetings as required including Annuals, Quarterlies, and weekly level 10’s
  • Participate in all corporate events including Town Halls, the Arboretum, and the annual Staff Retreat
  • Personal/Professional development as required
  • Attend weekly Cadence services, lead a small group, participate in One to One program.

Qualifications and Experience Required

  • University/College degree in either Education, Kinesiology, Recreation & Leisure or the equivalent
  • One to three years of year-round camp experience or the equivalent of working with children and youth
  • Ropes Course certification and experience is an asset
  • Standard First Aid, or equivalent, is an asset
  • NLS or Bronze Cross certification and experience is an asset

Skills and Abilities Required

  • Desire to work in the non-profit industry
  • Personal values that match Muskoka Woods’ Core Values and Core Leaves
  • Passion for youth ministry, leadership development and outdoor recreation
  • Proven ability in planning, organizing, problem solving and implementation
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Ability to handle multiple high priority tasks
  • High energy and positive attitude
  • Ability to initiate independently as well as work effectively on a team
  • Ability to lead others in a timely, organized and professional manner

Essential Functions Required

  • Ability to lift and move 10 to 40 lbs
  • Able to stand, walk and work for 6 to 8 hours
  • Ability to communicate both written and verbal with staff and guests
  • Possess physical and mental strength and endurance to maintain constant supervision of guests and staff

*Please note:  This position is located at the Resort in Rosseau, Ontario and requires the employee to live on property. Compensation consists of a salary, benefits, plus accommodation is provided. 

*Please note: Muskoka Woods is committed to fostering an inclusive workplace where all employees are treated with respect and dignity, and are provided with equal opportunity for success. MW encourages all qualified candidates to apply. If you require accommodation to participate in the hiring process, please inform us by calling 705-732-4373 or by email at iwanttowork@muskokawoods.com. All inquiries will be handled with strict confidence.

Apply to this job by submitting your cover letter and resume to fulltimejobs@muskokawoods.com or by clicking on the button below