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2021-2022 Program CORE – Guest Relations

Company Mission

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world

Job Description

From September to June, the Schools & Groups program and the Leadership Studio provide life-changing experiences for youth and adults. Throughout the year Muskoka Woods serves more than 25,000 students in grades 6 to 12, from numerous corporate groups, and a variety of church retreats.

The primary role of the Program CORE – Guest Relations within this department is to support the daily and ongoing administrative functions required for an excellent customer experience. Responsibilities include general office duties, survey and data entry, preparing daily closing lists, internal communication support through Planning Centre, administrative support to the Director of Schools & Groups, as well as active participation in leading activities when needed. Responsibilities also include leading, training, coaching, and performance review of staff. Program CORE also sit on the larger CORE team that champions our BELLS and leads community life here at Muskoka Woods. The CORE team are responsible to plan and participate in social events and community initiatives, come along side staff when needed in work and life, and are responsible to contribute to the overall training of staff in our Staff Development Weeks that are held throughout the year. CORE staff are also required to lead a staff small group and conduct One to Ones.

**Please note: All positions are required to work in other areas including program, washing dishes, housekeeping, grounds keeping and snow removal, and office coverage.

Staff are required to attend all meetings as outlined during staff training including Cadence and Small Group.

Staff are required to abide by all COVID-19 standard operating procedures including enhanced cleaning and sanitation protocols within their department, in assigned areas outside of their department, and in all community living/gathering spaces.

Skills and Attributes Required

Muskoka Woods is looking for staff whose personal values match the MW Core Values which includes having a passion for working with children and youth.

Guest Relations CORE applicants must have strong skills in customer service, organization, administration, time management, conflict resolution, and communication both oral and written. Previous leadership experience, working with youth, and running programs is required. All CORE applicants must also have a passion for community be personable, approachable, and friendly and have a desire to come along side people and journey through life with individuals. Proven administration experience is required.

Salary Range

$200 - 220/week plus room and board

Contract Date

August 22 2021 - June 19 2022

*Please note if you are an international staff member you will be required to arrive 14 days prior to this start date.

Please note that employees hired into this position are required to take unpaid time off from December 17th, 2021 to January 2nd, 2022 Please contact staff@muskokawoods.com for more details.

Essential Functions Required

  • Be able to assist guests and staff in an emergency
  • Possess strength and endurance required to maintain constant supervision of guests and/or staff
  • Have the ability to accompany guests across camp
  • Ability to participate in activities for 6 to 8 hours a day
  • Be able to lead small and large group activities
  • Have the ability to verbally communicate well in person and on the phone with staff and guests
  • Ability to participate in work projects – lifting and carrying between 10 – 30 lbs

Additional Notes

** Please note: All staff are required to uphold the Muskoka Woods Vision and Mission, Core Values and Aspirations, as well as all policy and procedures as outlined during our Staff Development Week held at the beginning of your contract.

** Please note: All Counsellors stay in a cabin with our guests. All other staff stay in shared staff accommodation.

Apply now via Muskoka Woods' online application process. You'll need to create an account (or use a previously created one) and apply online.